The Challenge
An American manufacturer of specialty chemicals had an annual global FCL ocean freight spend of approximately USD 27 million. The customer sought to standardize global procurement following a recent acquisition that added new divisions.
Their primary objectives were to lower costs, both on freight rates and surcharges, and to improve service reliability by consolidating shipments through a condensed carrier base. The customer’s FCL shipments included standard and refrigerated containers, as well as unique hazardous products requiring specialized routing and a mix of carrier options.
While the customer aimed for an improved multi-carrier solution that differed from their status quo, they lacked the internal resources to manage the analytics and bid management necessary to achieve their goals.